Customer Care

Get Help Faster:
Instead of waiting for a response from Customer Care, it may be quicker to check out our Support Centre

Support Centre

Office Hours:
Our office hours are from Monday to Friday: 9am - 4pm (GMT).

Response Times:
It is our goal during office hours to reply to all enquiries within 2 hours (excluding busy periods and public holidays).

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Contacting Customer Care:
Our customer care teams are comprised of real people. In order to help you better, please ensure you give as much detail as possible with your enquiry. We will not respond to rude, abusive or threatening emails and we will immidiately cease all communication. Any persistent communication that is deemed abusive will be logged, stored and may be reported accordingly.